Privacy Policy
Eusebio Solutions is committed to protecting the privacy and personal data of its clients and website users. This Privacy Policy describes how we collect, use, process, and protect the information gathered through our website eusebiosolutions.com.
1. Data Controller
The controller responsible for processing your personal data is:
- Controller Name: Eusebio Leonel
- Trading Name: Eusebio Solutions
- Location: Lisbon, Portugal
- Email Contact: esolutions130@gmail.com
- Phone Contact: +351 926 117 956
2. Personal Data We Collect
We collect data in two ways on our website:
- Via the Contact Form: We collect your name, email address, phone number (optional), and any additional information you describe in your message.
- Browsing Data (Google Analytics): If you accept the use of third-party cookies, we collect anonymized traffic data such as device type, pages visited, duration of visit, and general location (country/city) via Google Analytics.
3. Purpose of Processing Data
Your personal data is collected and processed for the following purposes:
- Contact and Quote Management: To respond to your requests for information, quotes, or support schedules initiated through our form or direct contacts.
- Service Provision: To execute the contracted on-site or remote IT support service.
- Website Analysis and Improvement: To statistically analyze website performance and resolve navigation errors.
4. Legal Basis for Processing
The legal basis for processing your data depends on the action taken:
- Consent: By actively filling in and submitting the contact form, or by explicitly consenting to the use of traffic analytics cookies, you give your free and unambiguous consent to process this data.
- Contract Execution: When data is necessary for preparing a quote or providing the agreed IT services.
5. Data Retention Period
We retain your data only for as long as necessary to fulfill the purposes for which it was collected:
- Contact Form Data: Kept for a maximum period of 2 years after the last contact, if it does not result in a service agreement.
- Billing and Contract Data: Kept for the applicable legal retention periods under Portuguese tax and commercial law (typically 10 years).
- Google Analytics Data: Anonymized data is retained for 14 months in accordance with the service's default policy.
6. Sharing Data with Third Parties
We do not sell or trade your personal data. We share data with third parties strictly necessary for website operation and marketing, under rigorous privacy policies:
- EmailJS: A service used to securely send and process the email containing the information you input in the contact form.
- Google LLC (Google Analytics): For website traffic analysis (only if the corresponding cookie is accepted). The shared data is anonymized by Google.
7. Data Security
We have implemented appropriate technical and organizational measures to protect your data against unauthorized access, loss, destruction, or alteration. All communication with the website is carried out over a secure encrypted channel using HTTPS protocol (SSL certificate).
8. Your Rights
Under the General Data Protection Regulation (GDPR) and national data protection laws, you have the right to:
- Access the personal data we hold about you;
- Request rectification or updates of incorrect or incomplete data;
- Request deletion of your personal data ("right to be forgotten") when it is no longer necessary;
- Limit or object to the processing of your data;
- Request portability of your data in a structured, commonly used format;
- Withdraw your consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).
To exercise any of these rights, please send an email with your request to esolutions130@gmail.com. We will reply within the legal maximum of 30 days.
You also have the right to lodge a complaint with the competent supervisory authority in Portugal: the Comissão Nacional de Proteção de Dados (CNPD), via their website cnpd.pt.